1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests collecting necessary information (like contact details and exact dates of their stay)
5. Welcome guests upon their arrival and assign rooms
6. Provide information about our hotel, available rooms, rates and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers.
10. Upsell additional facilities and services, when appropriate
11. Maintain updated records of bookings and payments
Requirements:
1. Work experience as a Front Desk, Receptionist or similar role
2. Experience with reservations software
3. Understanding of how travel planning websites operate, like Booking and TripAdvisor
4. NABH experience preffered.
5. Customer service attitude
6. Excellent communication and organizational skills
7. Degree in hotel management is a plus
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Experience:
total work: 3 years (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Remotely:
No
