DRIVER

Able to meet all the comfort requirements of the hotel guests and customer.

· Able to drive in a safe and efficient manner.

· Responsible to assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.

· Able to keep a record of all the incidents while driving, for example, any accidents or tickets.

· Able to ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.

· Able to file the record of the timings for which the vehicle was used and the purpose to his/ her superior.

· Able to comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.

· Responsible to ensure the safety of the guests while travelling.

· Responsible to ensure the security of guest belonging while travelling.

· Ensure that the guests are wearing seat belts.

· Able to welcome the guest with a placard at the airport.

· Maintain good coordination with the hotel’s airport representative.

· Able to maintain a positive conversation with the guests.

· Should follow all designated SOP’s for any vehicle breakdowns and accidents.

· Assist the guests with the luggage as and when required.

· Transport guest luggage to and from designated bell desk or lobby area.

· Provide the complimentary water and cold towels (as per hotels standard operating policy SOP) once the guest is seated comfortably in the car.

· Maintain proper records of the trip starting and ending kilometres or miles.

· The guest signature must be taken if the room bill is to be posted on to the folio.

· If the guest is paying the taxi fare by cash then the exact tender or change must be returned back to the guest.

· Follow the standard route and reporting time schedule at all times.

· Forward or report all guest complaints, problems or incidents to the manager on duty or travel desk manager.

· Perform any trips and drives with the hotel car as requested.

· Responsible to park the car at designated parking areas and also follow the parking policy.

· Obey all traffic and driving regulations like speed limit etc at all times.

· Keep the vehicle spotless in both exterior and interior appearance.

· In charge of the maintenance of his vehicles service dues, cleaning, up keeping and running condition.

· He/she is responsible to report to the superiors regarding all incidents.

· Assist with hotels administrative departments with transportation requirements like sales calls etc.

· Always maintain positive customer relations at all times.

· Have a good knowledge of the hotel’s facilities and services.

· Able to provide information on hotels amenities, activities, restaurants and any places of interest near the hotel.

· Able to provide details on hotels room features like wifi, minibar, tea coffee maker and other amenities if asked by the guest.

· Responsible to maintain either hotel’s vehicle or the vehicle of third party service providers.

· Keep the assigned car or vehicle clean and ensuring that it is mechanically sound.

· The vehicle must be spotless in appearance and ready to go for a drive without issue at all times.

· Inspect vehicle using the car/limousine checklist and rectify any issues found during the checking.

· Ensure effective handover from the earlier shift and sign on the log book.

· Preferably non-smoker due to the close proximity with the guest, use mouth freshness to avoid bad odours.

· Maintain high grooming and personal hygiene standards.

· Always wear a proper uniform with name tag nicely polished (if required).

· Practices accident prevention measures.

· Maintains good personal safety and grooming standards.

· Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.

· Treat all clients and colleagues in a polite and courteous manner at all times.

· Perform any other duties as assigned by the management.

Prerequisites:

· Excellent driving skills.

· Valid driver’s license with the excellent driving record.

· No black points on license.

· The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude.